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Shipping and Returns

Shipping within Australia.
Express (Via Australia Post); next business day (subjected to Australian Air Express delivery timeframes and delivery destination).
Normal Australia Post; 3 ~ 21 days (subjected to Australia Post delivery timeframes and delivery destination).
Couriers Please; 1 ~ 5 days (subjected to Couriers Please delivery timeframes and delivery destination).
Other Courier & Logistics Companies; 1 ~ 21 days (subjected to the logistics delivery timeframes and delivery destination and method chosen).
Australian Air Express; Overnight Within Australia.
International Shipping

For orders dispatched from Australia to another country we generally use these services for small orders; Fed Ex; Generally 2~5 business days TNT; Generally 2~5 business days.

Again all the above is generally the time frame that you may expect to receive your orders but please be aware that the arrival times can vary depending on your countries customs and logistics companies methods.

For larger orders or large items we can dispatch via these services.

Air Freight Express; 3~10 days (depending on the orders destination and when flights are available) Economy Air; 10~21 days (depending on the orders destination and when flights are available) Ocean Freight; 10~90 days (depending on the orders destination and when vessels are available)

Exporting to other countries outside of Japan and Australia can vary on delivery times (subjected to delivery method and destination). If there are any delays due to unforeseen circumstances on our behalf or if it is brought to our attention, you will be notified. We do experience delays over holiday periods such as public holidays, Christmas and New Year.


Special Request Orders.

There are some specialised products that we make available that require a special order process to be put through which can take a considerable amount of time in which you will be notified. Examples of these products can be of specific professional race products such as custom designed orders, race engines, exhausts, suspensions, race cars or just once off unusual bulk shipments just to name a few.


Delivery Delays.

There will be some occasions when delivery methods have been delayed due to unforeseen/unavoidable circumstances due to natural disasters such as Typhoons, Hurricanes, Cyclones, Earthquakes etc., logistics industry disputes or customs etc and of which Hi Octane Racing has no control over. We will endeavor to choose the best method every time an order is received. If there is any issues that have been brought to our attention we will endeavor to contact you as soon as we possibly can.
*PRICES & METHODS ARE SUBJECTED TO CHANGE WITHOUT PRIOR NOTICE AT ANY TIME.


Cancellations & Returns

Products may be returned if they have been proven to be faulty. If the problem occurs you will need to contact us immediately to arrange the return of the product and a replacement item. You must notify us of the products that are faulty or damaged in delivery within 48 hours of receipt of the goods. Damage from abuse or incorrect installation will not be covered under any warranty.

Hi Octane Racing accepts no responsibility for the goods delivered by couriers, transport authorities, logistics, nominated agents or the like once Hi Octane Racing has obtained the third party receipt for the goods.

Hi Octane Racing liability is restricted only to the replacement of any goods supplied by us which has been proved to have failed due to either defective workmanship or materials and has been deemed by the manufacturer to be defective which does not extend to any damages direct, contingent.

Goods being sent back for credit consideration must be:

A: Returned in the original undamaged packaging and must be in resealeable condition.
B: The goods must be in new condition and show no signs of being used.
C: Hi Octane Racing's invoice number and date of goods that were supplied must be quoted and provided. Goods returned for credit will not be accepted after 7 days from the date of invoice. Goods returned for credit are subject to a 15% restocking fee.