Hiring - Customer Service & E-Commerce Coordinator
Customer Service and E-commerce Coordinator
About Hi Octane Racing
Since 2006, Hi Octane Racing has been a leader in the aftermarket parts industry, specializing in high-performance motorsports parts. Our expertise lies in supporting global motorsport builds, with a particular focus on Nissan and GT-R tuning. In addition to our core business, we also run an e-commerce platform, Hi Octane Direct, which serves a wide base of general consumers. Our team is passionate about motorsports and committed to providing top-tier products and service to enthusiasts worldwide.
Job Summary
We are seeking a highly motivated and organized Customer Service and E-commerce Coordinator to be the heart of our operations. In this dynamic role, you will be the primary point of contact for our customers, managing everything from initial inquiries to order fulfillment and after-sales support. You'll also be responsible for the day-to-day management of our e-commerce business, ensuring our online store is always up-to-date and engaging. The ideal candidate will be a proactive problem-solver with a passion for motorsports and a talent for building strong customer relationships.
Key Responsibilities
- Customer Engagement: Handle inbound sales calls, respond to email inquiries, and provide face-to-face customer service, offering expert advice and support.
- Order and Inventory Management: Process customer quotes, pack and dispatch orders, and manage stock handling and inventory levels. This includes placing orders with suppliers and ensuring accurate stock records.
- E-commerce & Digital Content: Maintain and manage the e-commerce website and social media presence. This involves creating, updating, and deleting product listings (SKUs), including writing compelling descriptions, optimizing for SEO, and setting pricing structures.
- Marketing & Promotions: Develop and execute sales and advertising campaigns, create media content (photos, logos, etc.), and manage typography and other branding elements.
- Problem Resolution: Address customer issues, handle warranties, and resolve other customer service-related problems professionally and efficiently.
- Business Development: Identify and research new product ranges and potential suppliers to expand our offerings.
- Event Participation: Assist in the planning and execution of annual events such as WTAC and GTR Festival.
Required Qualifications
- 3-5 years of experience in the automotive industry, with a motorsports background preferred.
- Strong interest in JDM vehicles and engines.
- Exceptional communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Proficiency in e-commerce software, accounting software, and the Microsoft Office Suite (Outlook, Excel, Word).
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Working Hours and Location
- This is a full-time position, working Monday to Friday, from 8:30 am to 5:30 pm.
- The role is based at our Rydalmere location in New South Wales.
