Do the products carry manufacturer's warranty?
All products sold through Hi Octane Direct carry full manufacturer's warranty.
Can I pick up my products from the store if I purchased them online?
Yes, you can pick them up from our store during business hours. See our operating hours and contact details here.
What methods of shipping do we use?
For orders dispatched from/within Australia we use the services of, Couriers Please, TNT, Australian Air Express, Toll Ipec and Australia Post.
For orders dispatched from/within Japan we use the services of Japan Post, EMS, TNT, Fed Ex and all shipping companies.
The main reasons for using professional couriers are quick prompt deliveries (generally next business day delivery within Australia and within Japan) and each parcel is traceable with its own tracking id. Most of the above mentioned companies have an online tracking system in which you can monitor the progress of your delivery with the chosen logistics company. Orders that are sent via regular post such as the services with Australia post and Japan Post will take longer and generally do require to be registered which means id sighting and signature is required upon receiving of the item to be more safe and secured. Items that are sent via normal post are highly recommended to be insured if the items are valued over $100.00. Australia Post and Japan Post do not have an online tracking system for their methods of delivery. In some cases however products maybe dispatched directly from suppliers to our customers to shorten the turnaround time of orders. In these cases the shipping method used will be that of the supplier, usually Express Post, Road Express or via Couriers either chosen by you or the supplier.
What are the costs of shipping?
The cost of shipping varies depending on each order and is calculated on weight, dimensions, destinations, method of requested delivery on each order. The calculations we use are based on delivery services that you chose (pickups from our store is also available). But rest assured that we will always choose the best method of delivery for your order. If your order is urgent we can express freight your order at your request (additional charges will apply). If you have an account with your own preferred logistics company you are also welcome to use that method, we will just require your account details for that company.
Is the delivery insured?
Generally no, due items generally are sent via express couriers and are traceable by the couriers. We make it optional for orders to be insured if you like but the costs are extra and it varies depending on each logistical company.
How long will it take to get my products?
Within Australia once dispatched from our Sydney Branch.
Express (Via Australia Post): next business day (subjected to Australian Air Express delivery timeframes and delivery destination).
Normal Australia Post: 3 ~ 21 days (subjected to Australia Post delivery timeframes and delivery destination).
Couriers Please: 1 ~ 5 days (subjected to Couriers Please delivery timeframes and delivery destination).
Other Courier & Logistics Companies: 1 ~ 21 days (subjected to the logistics delivery timeframes and delivery destination and method chosen).
Australian Air Express: Overnight Within Australia.
For orders dispatched from Australia to another country we generally use these services for small orders:
Fed Ex: Generally 2~5 business days TNT; Generally 2~5 business days
Again the above is generally the time frame that you may expect to receive your orders but please be aware that the arrival times can vary depending on your countries customs and logistics companies methods.
For larger orders or large items we can dispatch via these services:
Air Freight Express: 3~10 days (depending on the orders destination and when flights are available)
Economy Air: 10~21 days (depending on the orders destination and when flights are available) Ocean Freight; 10~90 days (depending on the orders destination and when vessels are available)
Exporting to other countries outside of Japan and Australia can vary on delivery times (subjected to delivery method and destination). If there are any delays due to unforeseen circumstances on our behalf or if it is brought to our attention, you will be notified. We do experience delays over holiday periods such as public holidays, Christmas and New Year.
Special Request Orders.
There are some specialised products that we make available that require a special order process to be put through which can take a considerable amount of time in which you will be notified. Examples of these products can be of specific professional race products such as custom designed orders, race engines, exhausts, suspensions, race cars or just once off unusual bulk shipments just to name a few.
There will be some occasions when delivery methods have been delayed due to unforeseen/unavoidable circumstances due to natural disasters such as Typhoons, Hurricanes, Cyclones, Earthquakes etc., logistics industry disputes or customs etc and of which Hi Octane Racing has no control over. We will endeavor to choose the best method every time an order is received. If there is any issues that have been brought to our attention we will endeavor to contact you as soon as we possibly can.
PRICES & METHODS ARE SUBJECTED TO CHANGE WITHOUT PRIOR NOTICE AT ANY TIME.