Shipping & Delivery FAQ

HiOctane Direct Shipping & Delivery FAQ

1. Can I pick up my online order from your store?

Yes! You can pick up your order during our business hours. Visit our Contact Us page for store hours and location details.

2. What shipping methods do you use?

We use reliable couriers for fast and trackable deliveries:

Within Australia:

  • Couriers Please
  • TNT
  • Australian Air Express
  • Toll Ipec
  • Australia Post

From Japan:

  • Japan Post
  • EMS
  • TNT
  • FedEx
  • Various shipping companies

We choose the best courier based on your location, order size, and urgency. Direct supplier shipping is also available to speed up delivery.

3. How much does shipping cost?

Shipping costs depend on:

  • Weight & dimensions of your order
  • Delivery destination
  • Shipping method you choose

We’ll always select the best delivery option for your order. Need urgent shipping? Let us know! Additional charges may apply. You can also use your own courier account—just provide the details when ordering.

4. Is delivery insured?

Insurance is optional and available upon request. Courier deliveries are traceable, but we recommend insurance for valuable items over $100. Additional charges will apply based on the courier’s rates.

5. How long will it take to get my products?

Within Australia:

  • Express Post (Australia Post): Next business day*
  • Standard Post (Australia Post): 3 - 21 days*
  • Couriers Please: 1 - 5 days*
  • Australian Air Express: Overnight

International Deliveries:

Small Orders (from Australia):

  • FedEx / TNT: 2 - 5 business days*

Large Orders or Bulky Items:

  • Air Freight Express: 3 - 10 days*
  • Economy Air: 10 - 21 days*
  • Ocean Freight: 10 - 90 days*

*Delivery times depend on customs clearance, logistics procedures, and public holidays.

6. Are there delivery delays?

While we strive for timely deliveries, unexpected delays may occur due to:

  • Natural disasters (e.g., typhoons, earthquakes)
  • Customs issues
  • Logistics industry disruptions

If delays happen, we’ll notify you as soon as possible.

7. What about special order products?

Some items, like custom race engines or specialty parts, require special order processing, which may take longer. We’ll keep you updated on these orders.

Note: Shipping methods, prices, and services are subject to change without prior notice.